oz366 Privacy
Policy

Information We Collect

oz366 collects personal data from you when you register an account, verify your identity, make a deposit or withdrawal, use our games and betting services, or contact our support team. The categories of personal data we collect are described below.

Identity and Contact Information

When you register with oz366, we collect the following information:

• Full legal name (as it appears on your government-issued identification document).
• Date of birth (to verify that you meet the 18+ age requirement).
• Residential address, including city, district, and postal code.
• Email address (used for account communications and security alerts).
• Mobile phone number (used for account verification and bKash/Nagad payment matching).

Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) process, we may collect copies or images of the following documents:

• National Identity Card (NID), passport, or driving licence.
• Proof of address documents (utility bills, bank statements, or official government correspondence dated within the last three months).
• Screenshots or confirmations of ownership of your bKash, Nagad, Rocket, or Upay account used for transactions.

Financial and Transaction Data

We record all financial transactions conducted through your oz366 account, including deposit amounts, withdrawal requests, bonus credits and debits, bet placements, game results, and running account balances. This data is retained to comply with anti-money laundering (AML) regulations and to resolve any disputes that may arise.

Technical and Device Data

When you access oz366 through a web browser or mobile device, we automatically collect certain technical data, including:

• IP address and approximate geolocation (country and city level).
• Browser type and version, operating system, and device type.
• Pages visited, time spent on each page, and clickstream data.
• Session duration and login timestamps.
• Referral URL (the page you visited immediately before arriving at oz366).

This technical data is used for platform security, fraud detection, service optimisation, and anonymous aggregate analytics. It is not used to build individual behavioural profiles for marketing purposes.

Communications Data

When you contact our customer support team by email or live chat, we retain records of those communications — including your name, contact details, the nature of your query, and the resolution provided. This allows us to maintain consistency in how we handle your account and to improve our support service over time.

How We Use Your Data

oz366 uses your personal data only for the purposes described in this Privacy Policy. We do not use your data for purposes that are incompatible with those listed below without obtaining your explicit consent first.

Promotional Communications

oz366 may send you information about bonuses, promotions, and new game releases by email, provided you have opted in to receive such communications at the point of registration or through your account settings. You may withdraw your consent to receive promotional emails at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of consent for marketing communications does not affect the lawfulness of any processing carried out prior to that withdrawal.

Legal Basis for Processing

oz366 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

Contractual Necessity

The majority of the data processing activities described in this Privacy Policy are necessary to perform the contract between you and oz366 — that is, to provide you with the online casino and sports betting services you have registered for. Without this data processing, oz366 would be unable to create and manage your account, process deposits and withdrawals, settle bets, or provide customer support.

Legal Obligation

Certain processing activities — in particular, KYC identity verification, AML transaction monitoring, responsible gaming checks, and the retention of financial records — are mandatory under applicable laws and regulations. oz366 is required to carry out these activities regardless of your individual preferences.

Legitimate Interests

oz366 processes some categories of data on the basis of its legitimate business interests, including the interest in maintaining a secure, fraud-free platform and in improving the quality of its services. Where we rely on legitimate interests, we have assessed that our interests do not override your fundamental rights and freedoms.

Consent

Where processing is based on your consent — for example, receiving promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Consent is always obtained separately and clearly at the point of collection; it is never bundled with acceptance of these Terms & Conditions or this Privacy Policy.

Data Sharing and Disclosure

oz366 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Payment Service Providers

To process your deposits and withdrawals, oz366 shares necessary transaction data with your chosen payment provider — for example, bKash, Nagad, Rocket, or Upay. These providers receive only the minimum data required to process the transaction and are contractually bound to protect your information in accordance with their own applicable privacy policies.

Identity Verification Services

oz366 may engage third-party identity verification and KYC service providers to assist with the verification of identity documents submitted during the account verification process. These providers process your data solely on our behalf and under our instructions.

Game Software Providers

Certain games available on oz366 are provided by third-party software studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session and wagering data to facilitate game functionality, fairness auditing, and technical support. No directly identifiable personal data (such as your name or contact details) is passed to game providers without your explicit consent.

Regulatory and Law Enforcement Authorities

oz366 may disclose your personal data to relevant regulatory authorities or law enforcement agencies where required by law, pursuant to a valid legal order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other criminal activity. We will notify you of such disclosures where we are legally permitted to do so.

Business Transfers

In the event that oz366 undergoes a merger, acquisition, or sale of all or a substantial portion of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to how your data will be handled as a result.

Cookies and Tracking Technologies

oz366 uses cookies and similar tracking technologies to ensure the platform functions correctly and to understand how players interact with our services. This section explains what cookies we use and why.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your login session, language preference, and the items in your cart — making your next visit easier and the site more useful to you. Cookies do not contain executable code and cannot access other information stored on your device.

Categories of Cookies Used by oz366

Third-Party Advertising Cookies

oz366 does not deploy third-party advertising cookies, behavioural tracking pixels, or cross-site retargeting technologies on this platform. We do not share your browsing behaviour with advertising networks.

Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified before a cookie is stored. Please note that disabling strictly necessary cookies will prevent you from logging in to your oz366 account and using core platform features. For guidance on managing cookies in your specific browser, refer to your browser's help documentation.

Data Security and Retention

Security Measures

oz366 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including KYC documents and payment details.
• Role-based access controls restricting internal access to personal data on a strict need-to-know basis.
• Regular security assessments and vulnerability testing of our platform infrastructure.
• Multi-factor authentication requirements for staff accessing systems that hold personal data.
• Audit logging of all access to and modifications of personal data records.

Despite these measures, no system connected to the internet can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, oz366 will notify affected players without undue delay following our discovery of the breach.

Data Retention Periods

oz366 retains your personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to the following specific retention periods:

Once the applicable retention period has expired, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Your Rights and Choices

As a player on oz366, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within thirty (30) days of receipt.

Right of Access

You have the right to request a copy of the personal data oz366 holds about you. Upon receipt of a verified access request, we will provide you with a summary of the data categories held, the purposes for which they are processed, and the retention periods that apply.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please note that certain data — such as your legal name on a verified KYC document — can only be updated by submitting a new verified identity document.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis for processing exists. This right is subject to our mandatory data retention obligations under AML and financial regulations — we cannot delete financial records or KYC data before the end of the applicable retention period.

Right to Restrict Processing

You may request that oz366 restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved, or where you have objected to processing based on legitimate interests.

Right to Data Portability

Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that we transmit that data directly to another data controller where technically feasible.

Right to Object

You have the right to object to processing of your personal data where that processing is based on oz366's legitimate interests. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. To withdraw consent for marketing communications, update your preferences in your account settings or contact [email protected].

Contact and Complaints

Data Protection Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way oz366 processes your personal data, please contact our support team in the first instance:

Email: [email protected]
Response Time: We aim to respond to all data protection enquiries within 48 hours and to resolve formal complaints within 30 days.

Raising a Complaint

If you believe oz366 has handled your personal data in a manner that does not comply with this Privacy Policy or with applicable data protection law, you are entitled to raise a formal complaint. Please provide as much detail as possible about the nature of your concern, the data involved, and the outcome you are seeking. We take all privacy complaints seriously and will investigate your concern thoroughly and impartially.

Changes to This Privacy Policy

oz366 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. Where changes are material, we will notify registered players by email at least seven (7) days before the updated policy takes effect. The effective date at the top of this document will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed of how oz366 protects your data.